The Terms Behind Every Booking

Welcome to mufazzel. We only offer this website to let consumers obtain travel-related information, check the availability of travel-related products and services, make valid reservations, or conduct other business with travel suppliers. The following Terms & Conditions regulate how you use the site. You accept these Terms & Conditions and acknowledge that they govern any travel arrangements you make with us, whether you use the Site to examine information, make travel bookings (via this Site, our call center, or by phone or email), or for any other reason. You are not permitted to use the site or make travel arrangements with us if you disagree with any of these terms and conditions. These Terms & Conditions are subject to change at any time and without previous notice. When these Terms & Conditions are revised, any modified terms become immediately effective. You will be considered to have agreed to any changes to the Terms & Conditions if you continue to use the site after they are posted. Please check this page from time to time for any updates.

Any and all statements made in these Terms & Conditions related to mufazzel are also made on behalf of our affiliates, subsidiaries and parent companies, including all disclaimers.

mufazzel values your trust. We seek to use reasonable organizational, technical, and administrative measures to protect your personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify customer service at+8801518303867 ormufazzel@ibos.io so that we have an opportunity to try to address your concerns.

By accepting these terms, you are agreeing to the mandatory arbitration and class action waiver contained below.

GENERAL DISCLAIMER

mufazzel does not act as principal but makes arrangements with third-party vendors, such as, but not limited to airlines, hotels, car rental agencies, tour operators and consolidators, (each a "Travel Supplier") for travel-related services which include, without limitation, air transportation, lodging, and car rental (each a "Service Element").

By using this site, you acknowledge that the rates offered by mufazzel and affiliate companies are a result of negotiation between mufazzel and the travel suppliers and include certain fees retained by them for their services, taxes and other charges. When booking with any travel supplier through this site, you authorize mufazzel and affiliate companies to book reservations or enter a contract on your behalf with travel suppliers for the total price displayed, including such fees and any applicable taxes or charges related to the travel supplier's or mufazzel's services.

mufazzel shall not be liable for errors or inaccuracies on the site, or the failure of travel suppliers from whom you obtain services through this site, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages, activities suppliers, traveler assist service providers and insurance providers. mufazzel, in providing travel management services, does not endorse, guarantee or insure the products or services, which are provided by an external supplier, the financial position of such suppliers or the reimbursement to you from any loss as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you where a payment has been made, your sole recourse for a refund shall be the defaulting supplier, unless such loss was caused solely by mufazzel. In those situations, in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for a refund, as permitted by law or statute.

Except as expressly stated herein, mufazzel assumes no responsibility for actions relating to travel services beyond the control of mufazzel or its employees. mufazzel is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any Travel Supplier. mufazzel shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to booking and payment for such service. mufazzel shall not be liable for any cancellation, overbooking, delay, re-routing, strike, any weather occurrence or governmental occurrence as it affects your travel reservation made with us. mufazzel shall not be liable for the depiction of travel products and services made available by any supplier of travel products and services, including but not limited to photographs, listed amenities, ratings and discounts.

mufazzel acts as a service provider that provides value added service to retail travel agents and consumers. mufazzel has no control over and assumes no liability for the actions of the suppliers from whom it obtains travel products or services.

mufazzel shall not be liable for final currency conversion or rates when paid after a travel reservation is made with us for international travel products and services. You agree and acknowledge that currency rates vary and any quoted price on the Site in local currency is a guideline, and not binding on the side in local currency is a guideline and not binding on the travel supplier or us.

Once certain travel reservations are made and paid for, they may be completely non-refundable or there may be a penalty involved in cancellation or seeking a refund from the supplier of travel products and services. Once tickets have been issued there may be a penalty involved for cancellations and refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected.

Discounts offered may vary depending on a number of factors including airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load.

mufazzel does not guarantee, endorse, validate or promote other advertiser's products and services that are advertised on our site.

By booking with us a contract may be formed between you and a travel supplier, and additional Terms & Conditions may apply to your booking and purchase of travel-related goods and services. You hereby agree to be bound by all the Terms & Conditions of purchase imposed by any travel supplier with whom you choose to contract, including, but not limited to, payment of all amounts when due and compliance with the travel supplier's rules and restrictions regarding availability and use of fares, products, or services. Some travel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay or during the use of the reserved products or services. Such deposit is unrelated to any payment received by mufazzel for your hotel, car or airline ticket booking. You understand that any violation of a travel supplier's rules and restrictions may result in the cancellation of your reservation(s), in denial of access to the respective service element or services, in your forfeiting any amount paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

Certain customers may be eligible to receive a discount off cancellation, refund or ticket change service fees, as described in our Compassion Exception Policy (CEP) below:

*Immediate family is defined as: spouse, domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. Eligibility applies whether the relationship is biological.

Please note: The above CEP only applies to mufazzel's own cancellation, refund or ticket change service fees. Customers may still be responsible for airline and/or other supplier-imposed penalties, as well as any fare difference. mufazzel does not control the policies of these airlines and/or other suppliers.

By using the site, you agree to irrevocably waive any claim against mufazzel, its subsidiaries or affiliates, and any of such party's officers, directors, managers, agents, contractors, or employees, and expressly agree that neither mufazzel nor any of its subsidiaries, affiliates, officers, directors, managers, agents, contractors or employees, shall be held liable for:

• Any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any travel supplier.
• Any inconvenience, loss of enjoyment, mental distress or other similar matter.
• Any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates.
• Any cancellation or double-booking of reservations or tickets beyond the reasonable control of mufazzel.
• Any claim of any nature arising out of or in connection with air or other transportation services, products or other features performed (or not) or occurring (or not) in connection with your itinerary.
• For avoidance of doubt (and without limiting the foregoing), mufazzel does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the relevant airline.

You agree to protect and indemnify mufazzel, its affiliates, partners, joint ventures and/or their respective suppliers and any of their respective officers, directors, managers, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by.

You or on your behalf in excess of the liability described above provided that such limitation of liability is permitted by the law of your state of residence.

By third parties as a result of your breach of these Terms & Conditions, notices or documents referenced on the site; Your violation of any law or the rights of a third party; or your use of the site.

RELEASE

If you have a dispute with a travel product or service supplier(s), including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages and activities suppliers, traveler assist service providers and insurance providers, you release us, our affiliates, partners, joint ventures and their respective officers, directors, managers, agents and employees from claims, demands and damages (direct, indirect, incidental, and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

PROTECTING YOUR SECURITY

To ensure that your credit, debit or charge card is not being used without your consent, we may validate your name, address and contact number supplied by you during the booking process against appropriate third-party databases. By accepting these Terms & Conditions you agree and authorize us to carry out such verification checks as stated herein. In performing these checks, you acknowledge and concur that such personal information you provide to us may be disclosed to a registered credit card payment gateway agency which may keep a record of such information in whole or in part. Rest assured this verification process is performed for the sole purpose to verify and confirm your identity.

SITE USAGE AND TICKET PURCHASE

You agree that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the site in accordance with all Terms & Conditions herein. If you are using this site and/or making travel reservations or bookings for another person you agree to inform that person(s) about the Terms & Conditions that apply to the travel reservations and bookings you have made on their behalf, including all rules and restrictions applicable thereto and these Terms & Conditions. You agree to be financially responsible for all of your use of the site (as well as for use of your account by others). You are responsible for any bookings and travel reservations made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the site is true, current, complete and accurate. Furthermore, you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited.

Whenever you make use of a site feature that allows you to upload material to the site, or to make contact with other users of the site, you must comply with applicable laws and the best standards of Internet courtesy and behavior. You undertake that any such contribution does comply as aforementioned, and you irrevocably undertake to fully indemnify us at all times for any breach of that warranty and undertaking. Any material you upload to the site will be considered non-confidential and non-proprietary and we have the right to use, copy, store, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible or liable to any third party for the content or accuracy of any materials posted by you or any other user of the site. We have the right to remove any material or posting you make on the site if, in our opinion, such material does not comply with these Terms & Conditions.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND WE MAY HAVE AGAINST EACH OTHER ARE RESOLVED.

Customer satisfaction is the foundation of our success. That's why, if a dispute arises between us, our goal is to resolve the dispute quickly in a fair and cost-effective way. Accordingly, we strongly encourage you, before taking any other action, to reach out to us by contacting customer service at+8801518303867 ormufazzel@ibos.io so that we have an opportunity to try to address your concerns.

Otherwise, you and we agree that we will resolve any dispute, claim or controversy arising out of or relating to your use of the Site, these Terms & Conditions, or the breach, termination, enforcement, interpretation or validity thereof, or our relationship in connection with the site or these or previous versions of these Terms & Conditions(each, a "Claim"), in accordance with one of the subsections of this Resolution of disputes section below or as otherwise mutually agreed by the parties in writing.

GOVERNING LAW; SUBMISSION TO JURISDICTION

These Terms & Conditions and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of People’s Republic of Bangladesh, exclusive of conflict or choice of law rules. You agree that unless otherwise mutually agreed by the parties in writing or as otherwise described in the mandatory arbitration provision below, any claims shall be brought in a court located in Dhaka City, People’s Republic of Bangladesh. Unless otherwise prohibited by applicable law, any claim must be brought within one (1) year from the date on which such claim arose or accrued.

IMPROPERLY FILED CLAIMS

All claims you bring against us must be resolved in accordance with this Resolution of Disputes section. All claims filed or brought that are not in accordance with this section shall be considered improperly filed. Should a claim be filed by you in a manner that is not in accordance with this section, we may seek to recover attorneys' fees and costs up to BDT 100,000, provided that the party has been notified in writing of the improperly filed claim, received fourteen days to withdraw such claim, and fails to do so.

PROHIBITED ACTIVITIES

You agree that the travel services reservations facilities of the site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the site may result in you being denied access to such facilities. You may not use this site for any commercial purpose. You agree you will not access, monitor or copy any content or information of this site using any robot, spider, scraper or other automated means or any manual process for any purpose without our written permission. You agree that you will not violate the restrictions in any robot exclusion headers on this site, or bypass or circumvent other measures employed to prevent or limit access to this site. You agree you will not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, content, graphics, software, products, or services obtained from or through this Site or call center. You agree you will not use a frame or border environment around the Site, or other framing technique to enclose any portion or aspect of the site, or mirror or replicate any portion of the site, and that you will not sell, offer for sale, transfer, or license any portion of the site in any form to any third parties.

You agree you will not use any device, software, or routine that interferes, or attempts to interfere, with the normal operation of our site, or take any action that impose an unreasonable load on our equipment. You will not disguise the origin of the information you transmit through the site, whether to navigate the site, make a travel reservation or booking, or post any content. You must not misuse the site by knowingly introducing viruses, Trojans, worms, logic bombs or other material, which is malicious, offensive, defamatory or technologically harmful.

You must not attempt to gain unauthorized access to the site, the server on which the site is stored or any server, computer or database connected to the site. You must not attack the site via a denial-of-service attack or a distributed denial-of service attack. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the site or to your downloading of any material posted on it, or on any website linked to it.

We reserve the right to cancel your mufazzel account and terminate your use of the site if you violate any of the above prohibitions.

For your convenience, our use of the following terms in these Terms & Conditions shall have the meaning below:

• "Service Element"- a singular product or service listed on the site that can be booked independently of any other service. (e.g.: car, hotel, flight).
• "Travel Supplier"- a vendor of one or more service elements. (e.g.: hotels, car suppliers, airlines). mufazzel does not act as principal but makes arrangements with third-party vendor travel suppliers for service elements, all as defined above.
• "Booking"- a negotiation process with the travel supplier carried out by you while using this site for the purpose of obtaining one or more service elements that may result in a contract with the travel supplier at the time we receive full payment and accept your offer.

In order to complete a booking, the following steps are taken to ensure its validity:

• When we place service elements on our site, we are inviting you to make an offer for their purchase. You do not make this offer until you press "Book" on the payment page (entitled "Review Trip Details and Book") of the site.
• Once you have done so you have made mufazzel an offer (which cannot be withdrawn if you change your mind) to purchase the relevant service element(s) from the relevant travel supplier(s) (your "booking"). We are free to accept your offer on behalf of the relevant travel supplier or to reject it, at our sole discretion.
• The mufazzel email confirmation is NOT the contractual acceptance of the booking, but merely an acknowledgement that we have received your offer. We will need to check the availability of the relevant service element(s).
• If the relevant service element is available, your booking will be processed. The contract pertaining to the relevant booking is formed when payment in full has been received.
• The contract between you and the relevant travel supplier will relate only to those service elements confirmed by email with ticket numbers in case of air or reservation numbers in case of hotels, cars or activities.
• The terms of your booking (such as price, availability and/or dates of travel) are not guaranteed until the contract is formed between you and the travel supplier and a ticket has been issued and/or a reservation has been made and confirmed by the travel supplier.
• Please note that once you have completed the booking stage you can only cancel or change the details (such as names or destinations) of your booking at our sole discretion and in accordance with these Terms & Conditions.
• These booking processes will apply to any of our individual service element's Terms & Conditions set out below. The airline ticket Terms & Conditions, the hotel Terms & Conditions, the car rental Terms & Conditions, the attractions and services Terms & Conditions supplement any area not covered by the booking process. We reserve the right to change the booking process at any time, with changes automatically taking effect from the date such changes are posted on the site.
• At all times throughout your trip a government-issued photo ID is required for security checks at airports, hotels and car rental locations and may be required for attractions and other products as deemed necessary by the relevant travel suppliers.
• At all times throughout your trip a government-issued photo ID is required for security checks at airports, hotels and car rental locations and may be required for attractions and other products as deemed necessary by the relevant travel suppliers.
• Neither mufazzel nor its affiliates accept any responsibility, and you will not be entitled to any refunds whatsoever, if you are denied boarding, delayed or deported due to non-fulfillment of the above.
• Government entry/exit fees may apply, depending on your destination.

These are your sole responsibility and will be additional to your booking charges.

All travelers on your booking (if more than one passenger) must travel on the same itinerary. Individual passengers cannot be added to, and/or deleted from your booking.

mufazzel reserves the right to correct errors in any advertised price and, if applicable, give you an option to either cancel the booking or allow mufazzel to collect an amount equal to any increase in price from your provided credit or debit card, prior to your departure.

Each service element listed in your booking is provided by the respective travel supplier.

Frequent traveler points and/or miles may or may not be available for any portion of your booking. You must check this with the relevant travel supplier.

Once you have made your booking, you cannot transfer or change the name(s) or destination(s) listed in your booking.

Your booking will be fulfilled on the delivery date set out in your ticket information email or, if no delivery date is specified, then on the date the ticket is issued, unless there are exceptional circumstances.

The terms of this agreement incorporate by reference the terms of each airline's contract of carriage. Passengers may inspect the full text of the contract of carriage at each airline's airport or city ticket offices. Passengers have the right, upon request to the airlines, to receive free of charge by mail or other delivery service the full text of the contract of carriage. The incorporated terms of the contract of carriage may include: (1) Limits on the airline's liability for personal injury or death of passengers, and for loss, damage, or delay of goods and baggage, including fragile or perishable goods; (2) Claim restrictions, including time periods within which passengers must file a claim or bring an action against the airline for its acts or omissions or those of its agents; (3) Rights of the airline to change terms of the contract; (4) Rules about reconfirmation of reservations, check-in times, and refusal to carry; (5) Rights of the airline and limitations concerning delay or failure to perform service, including schedule changes, substitution of alternate airline or aircraft and rerouting.

Our total prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities included in your Booking, unless stated otherwise in your ticket information email or in these Terms & Conditions. Additional fuel surcharges, security, baggage, seat reservation, hotel incidentals, and other applicable service charges may apply which will be charged by the relevant travel supplier at time of check-in. You are solely responsible for any such additional charges due to the travel supplier. If you have any questions about such charges, please contact the relevant travel supplier directly.

Prices quoted also do not include any additional flight fuel surcharges or other surcharges, which may be imposed from time to time by the relevant travel supplier or authorities, all of which must be paid by you.

Payment must be made in full with a valid credit or debit card at the time of Booking. mufazzel accepts all major credit or debit cards with a verifiable billing address.

You hereby authorize mufazzel and its authorized third party to process the charge to the credit or debit card you provide to us for the total amount of your Booking.

You may be required by the relevant travel supplier(s) to present a valid credit or debit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on your booking.

All offers, prices, and conditions of sale may be subject to:

• Change without notice.
• Advance purchase, eligibility, seating, or other limitations.
• Travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or wait listing restrictions.
• Reservation validation limitations of up to one year depending on the supplier (if any extension permitted, penalties/restrictions may apply).
• Other conditions/restrictions; and availability.

These are your sole responsibility and will be additional to your booking charges.

A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. In the event the fare selected is not available an approval code may have been issued on your credit card. If the transaction is not completed the approval code may temporarily credit the amount from your bank account.

In addition to each travel supplier's cost and fees bank/payment gateway charges will be added as per the payment method for cancellation. And mufazzel may charge a service fee as described below. All mufazzel fees are charged on a per-person or per-ticket basis and are non-refundable.

Service charges (domestic)

Service charges (international)

CHANGES TO FLIGHTS ALREADY PURCHASED

Any and all changes made to the itinerary are restricted and are subject to airline fare rules, whichever is more restrictive; most of our tickets, hotels, cars, packages and cruises do not allow any date or name changes after the booking is completed. mufazzel does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to customer's request or supplier's schedule changes.

Most of airline tickets are 100% non-refundable. In certain cases, where the airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler on the same airline. Usually, the credit issued by the airline supplier has a specific expiration date, after which it cannot be used. We encourage you to discuss additional restrictions attached to your credit with a customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service center. We do not guarantee any cancellation. When you are ready to make your new booking and wish to use your airline credit, you will be required to pay the fare difference (if any), applicable airline penalties and any applicable mufazzel post-ticketing fees. All such changes are governed by each airline's fare rules, policies and procedures, which are not under our control.

No additional representation is made for our exchange fees except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.

MULTIPLE AIRLINE ITINERARIES

If your itinerary includes flights operated by more than one airline, please read carefully each such airline's terms and conditions, which can be found on each such airline's website. Each such airline will have its own restrictions, rules and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a customer to make changes to the other flight, the customer may be responsible for any fees or ticket cost incurred for making changes to the unaffected flight. Such airlines may charge their own fees for changes, refunds, or if exchanges are requested. You are responsible for complying with each airline's terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). It is advisable you print your outbound and return portions of your e-ticket confirmation for all flights prior to travelling. You may be asked for proof of your return ticket at check-in.

Most of our airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable prior to midnight of booking. All cancellations must be done over the email only. We can accept refund requests only if the following conditions have been met:

You have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds.

You are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing); and

We are able to secure waivers from suppliers to process this requested cancellation and refund. We are unable to provide a specific timeline for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request, we will work with the suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier decision. Our service fees associated with the original travel reservation or booking are not refundable. Please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take 60-90 working days from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, mufazzel will charge a post-ticketing services fee, as applicable. All refund fees are charged on a per ticket per person basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our post-ticketing service fees applicable to your agent assisted refund request, but not our booking fees for the original travel reservation or booking.Cancellation Password : For your security, bookings may only be cancelled over the registered email, and not by phone call or web chat. When requesting mufazzel to cancel a booking on your behalf, our agents will send you an email on your registered email in which you booked the ticket from us. If you cannot access your email, we may not be able to process your request for cancellation.

• mufazzel may issue certain promo codes which are generally valid for online travel reservations and bookings, though some specific mufazzel promo codes may only be used when it is automated on website direct check-out.
• We invite you to sign up for our newsletter to receive promo codes by email.
• There could be a maximum discount value from all mufazzel promo codes based on our service, product, category.
• mufazzel promo codes are non-transferable, cannot be sold or bartered and hold no cash value.
• To receive the value of the discount, a valid promo code must be entered in the promo code link on the payment page. If the code is not entered the discount cannot be redeemed and has no value. Due to technical problems, if the code is not accepted or a coupon link is not present, you have the right to speak with our representative for further service, but in no circumstances will the credit be applied after purchase is made.
• mufazzel promo codes offers may be revised or withdrawn any time without notice, even if other websites are displaying the same offers.
• For all technical errors there is no recourse except you have the right to not make the purchase.
• If the offer is withdrawn, the promo code becomes invalid, and the site and system will not accept the promo code when entered. This is final and you have the right at that point to continue with the original price or not continue with your purchase.
• The final price displayed (with or without promo code) will be the amount billed/charged and there will be no credits/discounts applied after purchase for absolutely any reason.
• mufazzel promo codes may not be combined with another offer.

We reserve the right to decline any transaction that may have had an error in promo code value even after the booking is created and the booking receipt is issued.

FARE CHANGES AND POST PAYMENT PRICE GUARANTEE

Prior to your form of payment being processed and accepted successfully, if there is a change in the price of air fare or any other change, you may be notified of this change and only upon such notification you have the right to either accept or decline this transaction. If you elect to decline this transaction, you will not be charged.

We accept local credit and debit cards, also you can pay by your foreign card if your Bank permits (check the billings section for details).

If you choose MFS as your payment gateway, you can pay using local options like bKash, also available online bank transfer option. Currently we’re discouraging cash payment to avoid any further complicacy.

Please note: your credit/debit card may be billed in multiple charges totaling the final total price. If your credit/debit card or other form of payment is not processed or accepted for any reason, we will notify you within 24 hours (it may take longer than 24 hours for noncredit/debit card payment methods). Prior to your form of payment being processed and accepted successfully, if there is a change in the price of air fare or any other change, you may be notified of this change and only upon such notification you have the right to either accept or decline this transaction. If you elect to decline this transaction, you will not be charged.

Please note: all hotel, car rental and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation.

In order to provide you with further protection, when certain transactions are determined to be high-risk by our systems, we will not process such transactions unless our credit card verification gateway team has determined that it's safe to process them. In order to establish the validity of such transactions, we may contact you or your bank.

TICKET DELIVERY

Most tickets are electronic (e-Tickets), however with certain itineraries where an e-Ticket is not available a paper ticket will be issued. If an e-Ticket could not be issued for a particular reservation or if a delivery was being made of another product or service, mufazzel will send the paper ticket, product or service through a secure mode of delivery (a reputable carrier company). mufazzel does not assume any responsibility for the fault of the delivery company. We will attempt to redeliver but do not provide any guarantees for redelivery on time. If you provide an incorrect address, then you may have to pay excess fees to the delivery company for alteration of the address. If an e-Ticket is generated the ticket information will be available on the Site.

CREDIT/DEBIT CARD PAYMENTS

• All credit cards must have a verifiable Bangladesh or other country billing address. To see the list of countries where credit cards are accepted, click the drop menu down in the check-out page.
• All bookings and fares are not guaranteed until ticketed by the supplier. For hotels, car rentals, and vacation packages, bookings are not guaranteed unless you receive a confirmation number by email.
• When you submit your credit or debit card for a purchase, we request an authorization for the amount of your anticipated transaction (placing a temporary "hold" on the funds). If for some reason we are unable to confirm your booking, you will not be charged and we will request that such hold be released by your credit or debit card bank; until then, funds subject to the hold will not be available to you for other purposes.
• If your credit card is declined for any reason, we will notify you within 72 hours. Simply submitting the credit card does not automatically guarantee ticketing.
• mufazzel bears no responsibility in the event your credit or debit card is not approved or charged.
• There can be many reasons why your credit or debit card may not have been approved or charged. Examples of these may be: airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing; or sufficient funds not available on the credit card. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non-cancellable.
• mufazzel uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines and other law enforcement.
• You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other products have been delivered by email confirmation or have been shipped to you. You agree to reimburse mufazzel in cases of charge back or credit card disputes where you have genuinely purchased a service on our website.
• Most credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute.
• Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these Terms & Conditions and continues with the purchase.
• When certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them. In order to establish the validity of such transactions, we may contact you or your bank.

CREDIT CARD DECLINES

If your credit card declines at the time of processing your transaction, we will make all efforts to notify you by email. The transaction will not be processed if your credit card has been declined. The fare and any other booking details are not guaranteed.

SEAT MEALS, FREQUENT FLYER AND OTHER SPECIAL REQUESTS

Please note that your seats, meals, frequent flyer and other special requests are requests only. The airline reserves the right to apply any revisions to the requested seat allocation without notification. All requests should be verified with the airline. We do not guarantee you will be assigned the seat you have requested. We also do not guarantee that your meal, frequent flyer and other special requests will be confirmed by the airline. It is therefore recommended you contact your airline directly to confirm these requests.

SEAT MEALS, FREQUENT FLYER AND OTHER SPECIAL REQUESTS

Please note that your seats, meals, frequent flyer and other special requests are requests only. The airline reserves the right to apply any revisions to the requested seat allocation without notification. All requests should be verified with the airline. We do not guarantee you will be assigned the seat you have requested. We also do not guarantee that your meal, frequent flyer and other special requests will be confirmed by the airline. It is therefore recommended you contact your airline directly to confirm these requests.

BAGGAGE POLICY AND FEES

If you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. We recommend traveling light to reduce these costs. To find the additional weight baggage fees for each airline, please visit the booked airline’s page. These fees are to be paid directly to the airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.

BAGGAGE POLICY ON CONNECTING FLIGHTS

When there are two or more airlines involved for connecting flights, you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. In these cases, if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. We recommend traveling light to reduce these costs.

AIRLINES SCHEDULE CHANGES/FLIGHT CANCELLATIONS

Airline Policy on Schedule Changes:

All Airlines have differing rules and policies regarding schedule changes, which are beyond our control. Due to the operational needs of each airline, changes are often made to the flights that they are currently operating. Often these changes are a prediction of travel needs for future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations. Cancellations include when an airline has stopped or temporarily canceled service to certain cities, or stopped service on certain days of the week.

Cancellations:

Reasons for cancellations or schedule changes may include:

• Peak or high travel seasons
• Low travel season
• Airport terminal or gate changes
• Fuel prices
• Civil unrest
• Natural disasters Bankruptcy.

mufazzel does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

Our Policy on Schedule Changes:

We make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm your flights within 72 hours of departure.

Customers Obligations:

It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. You should periodically check emails for updates regarding flight schedules and respond in a timely manner.

UNACCOMPANIED MINOR

Tickets will not be sold directly to unaccompanied minors age 18 and under. Each airline sets its own policies and regulations for children traveling without adult supervision. Please check with the airline directly for minor age requirements, as the following items may change:

• Some airlines may not allow unaccompanied minors to travel without an adult.
• Low travel season
• Some airlines will only allow unaccompanied minors to travel on non-stop flights.
• Many airlines may require additional fees to be paid at check-in.

You must call the airline to verify rules and restrictions for unaccompanied minor(s) traveling alone.

All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. mufazzel will not be responsible if proper travel documents are not available and you are denied entry or transit into a country.

Your transaction with mufazzel does not guarantee entrance to the country of destination. traveler understands that mufazzel accepts no responsibility for determining passenger's eligibility to enter or transit through any specific country. Information, if any, given by mufazzel. 's employees must be verified with government authorities. Such information does not imply responsibility on mufazzel's behalf.

TICKET PROCESSING ERRORS/ISSUES DISCLAIMER

mufazzel is not responsible for any tickets that could not be processed due to inaccurate and/or incomplete verification of credit card information, and/or credit card decline and/or due to technical glitches. In extremely rare cases, airlines fares may change prior to the completion of ticketing process, in which case, mufazzel reserves the right to notify you of any fare changes within three (3) business days. In the event that your original flights cannot be honored, mufazzel will make every effort to provide alternative flight/fare options. If we are unsuccessful in contacting you, we reserve the right to cancel your booking. We will send an e-mail advising you of the cancellation and this will serve as final notification. mufazzel will not be responsible for any fare increase and you have the right to cancel the booking at no cost to you in these cases. All fares are not guaranteed until ticketed.

It is the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines and routing including all airport changes. If you discover any discrepancy in your itinerary, you are requested to immediately contact mufazzel customer service agent within 4 hours from the time the booking was completed.

If you fail to contact us by phone within 4 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking.

You are requested to review and save the itinerary.

Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the supplier. mufazzel accepts no responsibility for any changes that the supplier has not updated.

Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither mufazzel nor the hotel will guarantee that your request will be honored. These rates will require you to present identification at the time of check-in to prove that you're eligible for those special rates. Hotel properties are not obligated to honor these rates if you do not qualify or if you don't have identification confirming your eligibility.

No refunds will be issued for unused room nights due to early departures.

Some hotels offer an Airport Shuttle as an extra service. You should always contact the hotel prior to check-in to find out availability and pricing.

Booking bonuses that are offered by the hotels, such as free breakfast, tours, etc. are all subject to change and availability and are controlled by the hotel directly.

Pre-Paid Reservations:

Prepaid Reservations are charged to your credit card at the time of booking. This charge includes the full base amount (room only) of the reservation. Resort fees, energy surcharges and cleaning fees, may be charged on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls. Rates are only guaranteed at the time of booking.

Pre-Paid Booking Vouchers:

Some hotels will require a voucher at check-in. mufazzel will send the voucher to the email address supplied to us when your booking was made. It is always recommended you have a copy of your email confirmation with you at check-in.

Meal Plans:

Meal Plans are the sort of dining arrangements that you have selected for your hotel stay. For example, you may have selected a hotel which cooks all your meals for you and which are included in the price. Or, you may have selected an apartment with cooking facilities, which means you arrange your own meals. Meal Plan meanings and abbreviations are as follows:

Room Only (RO) means that no meals will be included in the price you have paid for your accommodation/vacation package. Self-Catering (SC) means that no meals are included in the cost of your accommodation/vacation package, but you will be provided with catering facilities in your accommodation to cook light meals.

Bed and Breakfast (BB) means that breakfast is included in the price you have paid for your accommodation/vacation package.

Half Board (HB) means that your breakfast and evening meal is included in the price you have paid for your accommodation/vacation package. In some cases, you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.

Full Board (FB) means that breakfast, lunch and evening meals are included in the price you have paid for your accommodation/vacation package.

All-Inclusive (AI) means all meals and locally produced drinks are included (until midnight, when a cash bar system may operate. This may vary depending on the accommodation). You may also be entitled to entertainment and non-motorized water sports laid on by your hotel.

Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the supplier. mufazzel accepts NO RESPONSIBILITY for any changes that the supplier has not updated.

Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither mufazzel nor the hotel will guarantee that your request will be honored.

Booking Bonuses that are offered by the hotels, such as free breakfast, tours, etc. are all subject to change and availability and are controlled by the hotel directly.

Hotel Changes, Cancellations and Refunds:

Any changes or cancellations should be requested by calling customer service.

No-Show Policy:

A No-Show is when you fail to show up to check-in for your reservation without prior notification. If you are not going to check in for your reservation you will need to contact the hotel directly. Depending on the hotel restrictions you may be charged penalties or lose the entire pre-paid or deposit amount of your booking.

Hotel Confirmation:

Hotels may take up to 72 hours to return a confirmation number. The process starts when you book the hotel on our site. We will send you an email stating that your reservation is confirmed. This is to let you know that we have received your request. If you do not receive any email communication from mufazzel, please email atmufazzel@ibos.io and include the confirmation number and a contact phone number. We suggest you reconfirm your hotel reservation 24 hours prior to check in.

In many cases, the hotel will not receive the actual guest’s name until 72 hours prior to arrival. Your reservation is secured and guaranteed once you have received the final confirmation email and or voucher. We recommend you contact the property within three (3) days of your scheduled arrival to confirm your details.

All About Changes, Cancellations and Refunds:

Any changes or cancellations should be requested by calling customer service.

We understand that sometimes plans change. Listed below are additional cancellation and change policies. Some policies may vary by property:

• For high-demand special events
• Cancellations or modifications to the reservation may be subject to mufazzel cancellation fees in addition to fees charged by the property.
• Changes to dates, reduction in rooms or any other amendments are subject to fees based on the hotel's policy.
• No credits can be issued for unused room nights due to early departures.
• Stay extensions require a new reservation. Original room rate is not guaranteed.
• Refunds for early departures, no-shows or cancellations are at the sole discretion of mufazzel and mufazzel. 's hotel suppliers.
• We reserve the right to be indemnified by you in full against all loss, costs, damages, charges and expenses incurred by us as a result of any cancellation for any reason.
• You must call mufazzel if you have any issues during check-in or check-out. Many issues may be resolved by a simple phone call.

Partial Ticketing Payment System

A controlled ticket issuance process where the system identifies refundable air tickets based on cancellation policy and allows booking against only the applicable cancellation charges plus a nominal service fee. Tickets are selected with distant departure dates to ensure sufficient time for payment collection. This system helps maximize sales while minimizing financial risk by securing cancellation recoveries and avoiding potential losses.

Credit sales are not acceptable. However, in the case of a renowned corporate travel partner (subject to a bank guarantee/postdated cheque and credit agreement), and with CEO/CFO approval based on business viability, this facility may be extended.

For emergencies, a nominal reissue/date-change credit may be extended to specific agencies within defined limits with proper email approval from the CEO or CCO to the Accounts team.

Daily Partial Payment Due List

The system will generate a partial payment due list on the first working hour each day to the assigned KAM and copy the finance/receivable team (email stored in the system). If payment is not made within the due time, the Agent may extend the credit period (based on flight date) with preapproval from Finance via Sales; otherwise Finance or Sales will instruct Reservations to cancel tickets. The system may automatically process refunds; if not automated, Reservations will receive an email to process the refund offline and recover dues. Reservations will notify Sales and Finance on completion under the same email trail.

1. Customer Eligibility & Documentation

• Customers are eligible for Partial Payment services upon approval and verification by the assigned Key Account Manager (KAM).
• KAM will collect NID, Trade License, or Civil Aviation Certificate (if required) from the customer.
• The respective KAM will complete the verification process for granting Partial Payment approval.
• Final eligibility is subject to internal approval and compliance confirmation by the company.

2. Partial Payment Restrictions

• Non-refundable tickets are not eligible for partial payment.
• Low-Cost Carrier (LCC) tickets are not eligible for partial payment (e.g., Indigo, Air Arabia, Jazeera Airways, SalamAir).
• Only refundable tickets qualify for partial payment services.
• Applicable to international tickets only.

3. Commission & Balance Requirements

• Commission for partial payment services will follow the system's predefined structure.
• Agencies must maintain a minimum balance equal to the partial amount of the ticket in their account.
• For Change or Split PNR requests, the due amount must be fully settled before the service is accessible.

4. Payment Process & Timeline

• Payment is completed in two transactions: first invoice for the partial payment, second invoice to settle the remaining balance.
• If the due amount is not paid within the deadline, the ticket will be refunded automatically.

5. Payment Deadlines Based on Flight Date

• Remaining Days = Departure Date − Ticket Issue Date (calculated automatically by the system).
• Partial Payment is restricted when remaining days are 0–4 days before departure (full payment required immediately).
• Remaining days = 5 → Full Payment deadline = 1 day from issue date.
• Remaining days = 6 → Full Payment deadline = 2 days from issue date.
• Remaining days ≥ 14 → Full Payment deadline = max 10 days from issue date.
• Full Payment deadline must never exceed 10 days (hard cap).
• The system will automatically cancel bookings if Full Payment is not received by the deadline.
• Payment deadline countdown must be visible in the booking panel.
• The system must send automated reminders before deadline expiry.

6. Refunds, Voids & Reissues

• BDT 1,000 charge applies for partial payment refunds if the agent fails to clear the due amount; otherwise BDT 150 applies.
• If a ticket was partially paid, a void charge of BDT 500 will apply.
• Refunds follow standard airline policies and applicable charges.
• Due amounts must be paid before any reissue request is processed.

7. Contact & Support

Corporate customers with payment-related queries should contact their Key Account Manager. mufazzel reserves the right to modify, update, or change this policy at any time without prior notice.